Refund policy

Last Updated: October 9, 2026

At ORI LINE, fabrics are sold by the yard and cut according to the length selected by the customer. Please review the product details, fabric design, selected length, quantity, and order total carefully before completing your purchase.

1. Change of Mind and Customer Selection

Because fabrics are cut to the length selected by the customer, ORI LINE does not offer returns or exchanges solely because of a change of mind, a change in preference, or an incorrect length or quantity selected by the customer, except where required by applicable UAE law.

Customers are responsible for reviewing their selections before placing an order. If you notice an error after placing your order, please contact us immediately. We will try to assist if cutting and processing have not yet started.

2. Defective, Damaged or Incorrect Orders

If you receive fabric that is defective, damaged, or materially different from the fabric or quantity ordered, please contact us through our Contact Us page as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs where available. We may request reasonable additional information to assess the issue.

We will review the case and provide an appropriate remedy in accordance with applicable UAE law. Depending on the circumstances and the customer's legal rights, this may include a replacement, repair where applicable, or refund.

3. Order Changes and Cancellations

Requests to change or cancel an order must be submitted through our Contact Us page as soon as possible.

Once fabric cutting or order processing has started, changes or cancellations may not be possible. Each request will be assessed based on the order status and applicable UAE law.

4. Fabric Appearance and Product Information

We make reasonable efforts to display our fabrics accurately. Colours and patterns may appear slightly different depending on screen settings, lighting, and the device used to view the website.

Minor differences in screen appearance alone do not necessarily mean that an item is defective or incorrect. This section does not limit the customer's rights if the fabric materially differs from its description or if another remedy is required by law.

5. Returns and Refund Processing

Where a return or refund is required by law or approved by ORI LINE, we will explain the applicable procedure and any return arrangements.

Refunds will be made using the original payment method where practicable and in accordance with applicable law and payment-provider procedures. Any return-shipping costs will be handled in accordance with applicable law and the circumstances of the case.

6. Consumer Rights

Nothing in this policy excludes or restricts any consumer rights or obligations that cannot lawfully be excluded or restricted under the laws of the United Arab Emirates.

7. Contact Us

For assistance with an order, please contact us through our Contact Us page and include your order number.