Frequently Asked Questions

What do you sell at ORI LINE?

We offer carefully selected fabrics for designs that reflect your style. We sell fabric only; tailoring, embroidery, and finished garments are not included.

Can I order the outfits shown on your social media?

The outfit designs we share are for inspiration only and are not sold as finished garments. You are welcome to use these ideas when discussing your preferred design with your own tailor.

How is your fabric sold?

Our fabrics are sold in selected lengths, measured in yards. Choose your preferred length from the available options on the product page. The price for your selected option covers the entire fabric piece.

For reference, 1 yard equals 91.44 cm.

What is the difference between “4 Yard Cut” and “Shorter Cut”?

“4 Yard Cut” includes fabric pieces measuring 4 yards in length. “Shorter Cut” includes pieces measuring less than 4 yards. Please check the exact length of your selected option before ordering.

How much fabric will I need?

The amount you need depends on your measurements, the fabric width, and your chosen design. Please review the dimensions on the product page and confirm the required yardage with your tailor before purchasing.

I wear a Mukhawar longer than 59 inches. Will the fabric be enough?

If your usual Mukhawar length is over 59 inches, please confirm the required yardage with your tailor before ordering. This refers to the length of the garment, not your height.

The amount needed depends on your measurements, chosen design, and fabric width. A 4-yard cut may not be sufficient for every size or design, so please check the exact length and width listed on the product page.

Will the fabric colour look exactly like the photos?

We do our best to show our fabrics as accurately as possible. However, colours may appear slightly different depending on lighting and your screen settings. Print placement may also vary from one fabric cut to another.

Where do you deliver?

We currently deliver within the United Arab Emirates only. Shipping charges are shown at checkout.

How long will my order take to arrive?

Please allow 7–14 business days for delivery. Any temporary changes to our delivery schedule will be announced on our website. Business days exclude weekends and public holidays.

Can I change or cancel my order?

Please email info@ori-line.com as soon as possible with your order number. We will check whether a change or cancellation is still possible, depending on the status of your order.

Can I return or exchange my fabric?

As our fabrics are cut to the selected length, we do not accept returns or exchanges for a change of mind. Please review the fabric details, measurements, and selected length carefully before purchasing.

If you receive an incorrect or defective item, please email info@ori-line.com with your order number and clear photos so we can review the issue and help resolve it. This policy does not affect your applicable consumer rights.

A fabric I saw on social media is not on the website. Is it available?

Our social media may feature fabrics from previous collections. Please check our website for the pieces and lengths currently available to order.

Will sold-out fabrics be restocked?

Some fabrics may return, depending on supplier availability, but restocks are not guaranteed. Follow us on social media for updates on new arrivals and returning favourites.

How should I care for my fabric?

Care requirements vary by fabric. Please follow any care instructions provided with your purchase.

For washable cotton fabrics, we recommend a gentle cold wash with similar colours and avoiding bleach. Cotton may shrink, so please discuss prewashing with your tailor before cutting or sewing.

How is my personal information used?

We use your information to process your order, arrange delivery, and provide customer support. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.

Have another question?

We’re happy to help. Email us at info@ori-line.com.